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Overall Return Guidelines

These are JJLexicon Overall Return Guidelines applicable only to products purchased by you directly from the JJLexicon website. All returns must meet the overall guidelines in order for the individual return policy to apply.

  • All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting JJLexicon Customer Service through any of the methods provided at princeton2024@gmail.com
  • Any return for a refund may be subject to a restocking fee of 15% to 25% at JJLexicon’s sole discretion.
  • All products that are new with the retail packaging never opened can be returned to JJLexicon within 30 days regardless of the individual return policy. Return shipping will not be covered by JJLexicon.
  • Products that are received by JJLexicon in any of the following conditions are not eligible for return and may be sent back to you at your cost and expense:
    • Any product not purchased from JJLexicon
    • Any product that does not exhibit the described reason for the return (i.e., A return initiated for a DOA product that powers on and works properly upon inspection)
    • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label
    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
    • Any product from which the UPC code has been removed from its packaging
    • Any product that exhibits physical damage
      • If you received your product damaged, please read our Report a shipping problem article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.
    • Any product for which you have submitted a mail-in rebate
    • Any product which appears tampered, customized, or altered in any way

 

 

Manufacturer Only Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable
    • Please read the Overall Return Guidelines and Additional Return Information for more information on our return process, restocking fees, and other important information.

This is our Manufacturer Only Return Policy. Items covered by this policy (those products for which JJLexicon states “This item cannot be returned for a replacement or refund“) cannot be returned to JJLexicon. These products are covered by a Manufacturer Warranty which can be obtained by contacting the respective manufacturer for assistance after purchase.

 

Consumable Product Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable
    • Please read the Overall Return Guidelines and Additional Return Information for more information on our return process, restocking fees, and other important information.

 

This is our Consumable Product Return Policy. Items covered by this policy (those products for which JJLexicon states “This item cannot be returned for a replacement or refund if opened“) cannot be returned to JJLexicon.

Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Retail Packaged Software, Downloadable Software, Paper Products, etc. that are consumed once they are used.

 

Non-Contract Cell Phone Return Policy

  • Return for refund within: non-refundable
  • Return for replacement within: 15 days
    • Please read theOverall Return Guidelines and Additional Return Information for more information on our return process, restocking fees, and other important information.

This is our Non-Contract Cell Phone Return Policy. Items covered by this policy (those products for which JJLexicon states “This non-contract cell phone may be returned for a replacement within 15 days only“) must be returned to JJLexicon within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item. If the original item is no longer available, a Gift Card in the amount of the price originally paid will be issued. Products subject to this policy cannot be returned for a refund.

 

Services and Extended Warranties Return Policy

  • Return for refund within: 90 days
  • Return for replacement within: non-replaceable
    • Please read theOverall Return Guidelines and Additional Return Information for more information on our return process, restocking fees, and other important information.

This is our Services and Extended Warranties Return Policy. Items covered by this policy (those products for which JJLexicon states “This service or extended warranty can only be returned for a refund within 90 days if the service or warranty has not been used or redeemed.“) can be returned if the service or warranty has not been used or redeemed. A return must be initiated by JJLexicon within 90 days of the invoice date for this policy to apply.

 

International Return Policy

  • Return for refund within: 15 days
  • Return for replacement within: 15 days
    • Please read the Overall Return Guidelines and Additional Return Information for more information on our return process, restocking fees, and other important information.

Defective or damaged products that state “This item is covered by JJLexicon’s International Return Policy” must have an RMA number issued by JJLexicon within 15 days from the delivery date for this policy to apply. In the event a product is returned that is not defective, the product will either be returned to the customer or the return shipping cost initially covered by JJLexicon will instead be deducted from the refund amount along with any necessary restocking fee that may apply. To file a return, please contact JJLexicon customer service via email or live chat.

 

 

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days

This is our Standard Return Policy. Items covered by this policy (those products for which JJLexicon states “This item may be returned for a replacement or refund within 30 days only“) must be returned to JJLexicon within 30 days of the invoice date for this policy to apply.

Please review the special notes specific for your product:

 

  • Desktop PC, Notebooks, or Tablet PCs:
    • A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at JJLexicon’ s sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department.
    • Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to JJLexicon to be authorized.
    • For computers that have had an additional operating system(s) installed, we will provide you a replacement or refund as noted in the above policy as long as the original operating system is not corrupted or removed.
  • Televisions:
    • For televisions with a screen size greater than 37 inches: An adult (age 18 or older) is required to sign the shipping courier’s release form to complete delivery. It is highly recommended that you inspect the product upon delivery for visible damage. Large item shipments require that shipping damage is reported within 48 HOURS of the product’s delivery. Any damage reported more than 48 HOURS after the product delivery will not be accepted by JJLexicon for replacement or refund. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any. If you need to return a product that was shipped via Large Item Delivery, please contact JJLexicon’ s customer service department to obtain instructions on how to return the product.
  • Television and Monitor Dead Pixels:
    • Televisions or Monitors with 8 dead pixels or more can be returned for a replacement within 30 days from the purchase date.
  • Point of Sale Products:
    • Some items are non-returnable, including software, custom labels and opened supplies (including without limitation labels, ribbons, receipt paper, receipt ribbons, print heads, card stock, RFID tags).
    • Special order products are not eligible for return
    • Any product that is returned with markings or writing made by customer on the original box is not eligible for return.

45/1 Return Policy

  • Return for refund within: 45 days
  • Return for replacement within: 1 year